Frequently Asked Questions (FAQs)
Welcome to the Frequently Asked Questions (FAQs) page of Wisan Here, we address common queries to provide you with helpful information and assistance. If you have additional questions, feel free to contact our customer service team for further support.
1. How do I choose the right lamp for my space?
Choosing the right lamp depends on various factors such as the size of the room, the purpose of the lighting, and your personal style preferences. Our team of lighting experts is here to assist you in selecting the perfect lamp for your needs. Feel free to reach out to us for personalized recommendations.
2. Do you offer installation services for your lamps?
While we do not provide installation services directly, many of our lamps are designed for easy installation, and comprehensive instructions are included with each product. We recommend consulting a qualified electrician for professional installation if needed.
3. What types of bulbs are compatible with your lamps?
Our lamps are compatible with a wide range of bulbs, including LED, CFL, incandescent, and halogen bulbs. The bulb compatibility for each lamp is specified in the product description. We recommend choosing energy-efficient LED bulbs for long-lasting performance and reduced energy consumption.
4. Can I return or exchange a lamp if I’m not satisfied with my purchase?
Yes, we offer a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you may return it within  days for a refund or exchange. Please review our Orders and Returns policy for detailed information on our return process and eligibility criteria.
5. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. During the checkout process, you can enter your location to view shipping options and costs for your region.
6. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online. If you encounter any issues with tracking your order, please contact our customer service team for assistance.
7. Are your lamps covered by a warranty?
Yes, many of our lamps come with a manufacturer’s warranty for added peace of mind. The warranty period and coverage details vary by product. Please refer to the product documentation or contact our customer service team for information about specific warranties.
8. Can I purchase replacement parts for my lamp?
Yes, we offer a selection of replacement parts for our lamps, including lamp shades, bulbs, and other components. If you need assistance finding a specific replacement part, please contact our customer service team, and we’ll be happy to help you locate the item you need.
9. Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. If you’re interested in purchasing multiple lamps or placing a bulk order for your business or project, please contact our customer service team for special pricing and assistance with your order.
10. How can I contact your customer service team?
You can reach our customer service team by email at Support@Wisan.shop. or by phone at +1 913 516 8219. Our team is available to assist you with any questions, concerns, or assistance you may need regarding our products or services.
Thank you for visiting Wisan. We hope these FAQs have been helpful in addressing your inquiries. If you have any additional questions or require further assistance, please don’t hesitate to reach out to us.